To be known as the most trusted provider of the highest quality carpark safety and street furniture products in Australia.
Mission Statement
Enhancing public spaces & the lives of Australians
Core Values
This core value is an all-encompassing value!
Everything we do, everything we produce,
every interaction and every transaction must
be completed firstly in a quality manner.
Every product is carefully designed to
ensure they are a market leader in quality
and longevity.
Our quality first promise covers:
Quality products
Quality delivery service
Quality proactive communication
Quality customer service/support
This core value is all about balance.
You must strike a balance between each
of the 3 statements.
We must not procrastinate (Do it now),
however we must always get the task
completed correctly (Do it right),
so it doesn’t have to be re-done (Do it once).
As staff get this balance perfected they
become top performers!
At AS Urban, first class service
is a non-negotiable!
Our promise to our customers is to
deliver our products faster than any other
option in the market. However service
starts well before the delivery of goods.
All through our customers journey with
AS Urban, they will experience first class
service on our website, over the phone,
via email, in person, with our deliveries
and with our accounts team.
Information is provided quickly,
support and advice is readily and freely
given. Don’t just take our word for it!
Our customers have spoken! Our net
promoter score is consistently above 80!
This is like a mathematical equation!
O+H=L+E
This core value is also a 2-way street,
if management are open and honest to
our staff, the staff will be loyal and work
efficiently as a result. Similarly, if the staff
are open and honest to management and
their work colleagues, management will
be loyal in return.
Open and honest staff also results in
the business operating more efficiently.
Openness and honesty covers all areas:
in business, in your immediate job role,
in mistakes, in WHS, personal issues
including changes or activities that
affect your ability to work.
It’s all about the AS Urban brand!
We firmly believe and continue to prove
that only through working together as a
team do we build, maintain and strengthen
the AS Urban brand.
Individual superstars that do not work as
part of a team will be detrimental to the
brand. Teamwork also calls for consistency
and reliability. If one team member fails
to turn up, work at a consistent level or
continually “drop-the-ball”, the team, and the
brand will suffer. Alternatively, if we all work
and communicate together as one team, the
AS Urban brand will continue to strengthen.
This is all about attitude!
Everyone in the business has an attitude
to learn. We have an open mind to learning
new and better techniques and processes
to every aspect of our role.
As a team we help each other with
feedback, suggestions and teaching.
Finally and importantly, we accept
the feedback, suggestions and teaching,
no matter who or where it comes from!
Our price guarantee to you
Area safe price guarantee
While we believe we offer the best value for money offer in Australia, we do also promise to match or better any lower price on the equivalent product*. Let us know today what we can do to help you get the best value for money: